Hewlett Packards Santa Rosa Systems Division B1 The Top Team Assessment Case Study Analysis

Disclaimer: This page contains sample case solution for formatting purposes only and is not the actual case solution of the said case. To get the actual case solution; order on website or contact live chat support.

Home >> Ivey >> Hewlett Packards Santa Rosa Systems Division B1 The Top Team Assessment

Hewlett Packards Santa Rosa Systems Division B1 The Top Team Assessment Case Solution

The foundation of Hewlett Packards Santa Rosa Systems Division B1 The Top Team Assessment Case Study Analysis remained in the year 1935, the time when Yunosuke Aoki-- father of Rocky (the present youthful president of Hewlett Packards Santa Rosa Systems Division B1 The Top Team Assessment Case Study Analysis) opened his very first restaurant chain in the Japan. It was called so when a little sized flower red in color grew near the dining establishment's front door. In 1959, Rocky, throughout his tour to the United States explored more opportunities in the United States of America as compared to Japan. After investing a period of three years, he had better analysis of the dining establishment market of the United States. In 1958, he was fretted about the cost rising and increasing competitors.

In 1963, Rocky opened his first system to make an effort to use what he had actually learned in the West Side with his initial cost savings of about $10,000 borrowed $20,000. This was repaid within a period of 6 months. In 1964, opening a humble system with 40-seat in the midtown Manhattan, Hewlett Packards Santa Rosa Systems Division B1 The Top Team Assessment Case Study Analysis grew to fifteen systems chain through the nation and a net worth of about $12 Million.

By 1972, it was really a steakhouse with variation through the method food was prepared in front of consumers particularly by the Japnense chefs and the design of the system was reasonably detailed like the Japanese nation. Amongst fifteen units of Hewlett Packards Santa Rosa Systems Division B1 The Top Team Assessment Case Study Help, 9 of them were at company-owned places and 5 were franchised.

Problem Statement:

However, Hewlett Packards Santa Rosa Systems Division B1 The Top Team Assessment Case Study Help had been quite various and is tough to intimate, but the thing it lacked involved the high expense of the items which was due to making use of materials from the House of Japan and the involvement of total personnel of native Japanese in the shop. The service were time-consuming thus lack fast service responses with a long time of queuing.

Operations in the organizational success:

Dining space:

Normally, the regular restaurant requires 30 percent of the overall space of the dining establishment as your house back. While, Hewlett Packards Santa Rosa Systems Division B1 The Top Team Assessment Case Study Analysis contained just 22 percent of the total unit space as your home back that includes office, dressing rooms of staff members, dry and refrigerated storage and locations of preparation. This was a significant increase in the flooring area percentage committed to dining area to be efficient.

Hibachi table arrangement:

The elimination of traditional kitchen area requirement with the arrangement of hibachi style provided Hewlett Packards Santa Rosa Systems Division B1 The Top Team Assessment Case Study Help an unusual attentive service amount and kept the cost of labor at the gross sales of about 10 to 12 percent. This relied if the unit was at complete volume.

Reduction in menu:

Through reduction in the menu to only three simple entrées of Middle America which included Shrimp, Chicken and Steak. There had been substantial storage of food and practically no food waste. This had cut the costs of food by 30 to 35 percent of the sales of food depending upon the meat rate.

Historical Authenticity:

The ornamental lights, artifacts, beams, ceilings and walls of Hewlett Packards Santa Rosa Systems Division B1 The Top Team Assessment Case Study Help were all from Japan. The material of structure was gathered from old homes which were disassembled in a careful manner and delivered in pieces to the U.S. where reassembling was done by among his dad's two crews of carpenters of Japan.

Site Selection:

Due to the lunchtime business value, one standard concept of Hewlett Packards Santa Rosa Systems Division B1 The Top Team Assessment Case Study Analysis was its choice of site i.e. high traffic. Lease was normally at 5 to 7 percent of sales for the location of about 5000-- 6000 square foot for the space of flooring. Much of the systems of Hewlett Packards Santa Rosa Systems Division B1 The Top Team Assessment Case Study Solution were found in business districts with an easy access to the locations of residency.

Advertising Policy:

One of the important element in the success of Hewlett Packards Santa Rosa Systems Division B1 The Top Team Assessment Case Study Analysis was its substantial investment in public relations and imaginative marketing. The financial investment of organization of about 8 to 10 percent of its gross sales in order to be approachable to public. Hewlett Packards Santa Rosa Systems Division B1 The Top Team Assessment Case Study Solution utilized entirely various approach for ad.

Training:

The chefs of Hewlett Packards Santa Rosa Systems Division B1 The Top Team Assessment Case Study Solution were a fantastic crucial to its success as all the chefs were extremely trained. All the chefs were licensed, native Japanese speakers, single and young meaning that they had actually finished their official apprenticeship of three-years. They were then supplied with a course of three to 6 months in period in the English language about the good manners of American style and the Hewlett Packards Santa Rosa Systems Division B1 The Top Team Assessment Case Study Solution cooking style which was mainly showmanship in Japan.

Training chefs was an ongoing process in the United States. The chefs were not generally worried with resignation of their job due to the factor which included the possibility to rise in the Hewlett Packards Santa Rosa Systems Division B1 The Top Team Assessment Case Study Solution operation of America in comparison to the rigid hierarchy on the basis of education, age and class they may experience in Japan.Similarly, other aspect included the Hewlett Packards Santa Rosa Systems Division B1 The Top Team Assessment Case Study Analysis's paternal mindset which took forward all the staff members.

As a result, personnel turnover in the United States was rather low, nevertheless, many eventually gone back to Japan. Therefore, for full appreciation of success of Hewlett Packards Santa Rosa Systems Division B1 The Top Team Assessment Case Study Analysis, the uncommon mix of paternalism of Japan in the setting of America had valued.

Imitation:

The dining establishments of Hewlett Packards Santa Rosa Systems Division B1 The Top Team Assessment Case Study Help embraced accurate and well-defined approaches during the selection of websites and chefs training which helped the company in minimizing the typical time of dinner turnover and the distinct combination of paternalism of Japan in the setting of United States of America that made it tough for other companies to intimate.

Winning Strategy:

Effective Training:

Hewlett Packards Santa Rosa Systems Division B1 The Top Team Assessment Case Study Help invested greatly on the programs of training for the chefs:

• Training of official apprenticeship for a period of 3 years with accreditation in the cooking design of Hewlett Packards Santa Rosa Systems Division B1 The Top Team Assessment Case Study Analysis.
• Three to 6 months course as for the American manners mentor and training in English language.
• Usage of training program as a constant process to be followed.

Employee Satisfaction:

Fulfillment of workers as the community for support available for every staff member:
• Complete satisfaction of employees increases growth opportunities of efficiencies of both staff members and organization.
• Paternal attitude-- functioned as the key to the bonding on basis of culture with reliable management.
• Providing staff members with handsome wages and incentives such as strategies of benefit.
• Offering workers with intangible benefits like security of task and workers' well-being.
• Pride of workers functions as the key consider the inspiration of employees.

Effective and Aggressive Marketing:

Investment of Hewlett Packards Santa Rosa Systems Division B1 The Top Team Assessment Case Study Analysis at significant level in the maintenance of public relations and development of ad:

• Financial investment of about 8 to 10 percent in marketing from the gross sales.
• Organization lead in terms of its unusual strategy of marketing.
• Ad was exceptional, modern, off the wall visuals in the ad.
• Hewlett Packards Santa Rosa Systems Division B1 The Top Team Assessment Case Study Help substantially maintained its policy word of mouth in a constant manner.

Customer Satisfaction:

Research of market to assess the possible clients and their expectancy:

• Quality of food drive the clients' complete satisfaction the most i.e. use of food of prime grade.
• The key chauffeurs functioned as the factors of consumers' complete satisfaction was mainly atmosphere and service.

Problem Analysis:

Franchise

• Investors of the business were not experienced in regard to grow the restaurant service.
• Lack of awareness about the culture of Japan and cooking style of Hewlett Packards Santa Rosa Systems Division B1 The Top Team Assessment Case Study Help.
Investors lack control in regards to management of operations.

Expansion

• Funds-- hesitation to receive loans from organizations of financing such as banks.
• Organization faced insufficiency in the additional skilled personnel.
Productivity is thought about excellent however is limited with schedule of just 2 carpenters.

Operation

• Solutions of the company were time-consuming as there were no options of fast service.
• The cost of ad was rather high and particular focus of organization towards food.
• The services variation was limited to the primary United States grocery store.
• The menu of the organization does not have range of food as the menu was limited.

Improvements:

Expansion

• For the growth of business, there is a requirement to explore possible regions such as residential area areas.
• Joint endeavors are considered more accountable in comparison to franchise such as with the chain of worldwide hotel.
• Hewlett Packards Santa Rosa Systems Division B1 The Top Team Assessment Case Study Analysis can substantially take funds from the organizations of financing as capital was not a matter of concern.
• Growth of service in the international market like market of South East Asia with anattention of middle to upper class department.

Advancement of brand names with differing worth proposition like Hewlett Packards Santa Rosa Systems Division B1 The Top Team Assessment Case Study Help signature, Hewlett Packards Santa Rosa Systems Division B1 The Top Team Assessment Case Study Help and Hewlett Packards Santa Rosa Systems Division B1 The Top Team Assessment Case Study Analysis Oriental Express.

Cost

• Through the expansion of organisation in the suburb areas, there will be reduction in the website expense.
• Lowering of extra cost of advertisement.
• Use of local product in the advancement of constructing to provide it a shape of architecture of Japan.
• Use of locally readily available manpower for the work of woodworking.
• Purchase of decoration product in bulk amount to get more reduced rates of the items.
Building of workshops in developing nation such as Indonesia or Thailand for production of design craft of Japan as brand-new company line.

Operation

• Present operations with fast services in order to cater the department of young people.
• Hewlett Packards Santa Rosa Systems Division B1 The Top Team Assessment Case Study Analysis can use up add-on business in order to offer standard things of Japan in a devoted dining establishment locations.
• Bring variation in the menu such as addition of sushi-on-the-go, udon, robatayaki.
• Intro of appealing schemes for old people and women.
• Intro of complimentary card of membership to use bundle of special deal to its devoted consumers.
Building of regional center for training particularly to train local staff.

Executive Summary	Swot Analysis	Vrio Analysis	Pestel Analysis
Porters Analysis	Recommendations